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Family satisfaction with health care is closely related to the child health professional’s ability to listen to and communicate with the child and family. Skills in communication, particularly active listening, increase the child health professional’s ability to recognize and address the health needs and concerns of children and their families. The examples used in this module focus on oral health, however the strategies presented can be adapted to other child health issues.
Purpose: Provide an overview of effective family-centered communication addressing health issues during the clinical encounter utilizing specific Bright Futures strategies.
Objectives: After completing this module, you will be able to:
- Discuss the rationale for effective family-centered communication in the clinical setting
- Describe the components of family-centered communication and how to foster it
- Discuss cultural and community attributes in conveying oral health information
- Demonstrate the use of Bright Futures oral health communication strategies, including active listening, eliciting the needs and concerns of children and families, providing individual guidance, and utilizing family-centered skills
Length: This module will take approximately 30 minutes to complete.
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